You’ll receive an email confirming your purchase, and we will get to work packing up your books! Once an order has shipped, you will receive an email notification with a tracking number.

You’ll get a shipping confirmation with tracking details once your order has been dispatched. Until then, hang tight—your books are being prepped with love (and maybe a little chaos).

When purchased, our trusted digital distribution partner, BookFunnel, will email you a web link providing immediate online access to your eBook products.

The online page at BookFunnel also offers instructions on how to download your product or deliver the file to your Kindle, iPhone, Android device, Nook or Kobo, or other device.

If you have any issues accessing your purchase or do not receive a download email, visit https://bookfunnel.com/help/.

The Ruby & R.A. Vincent shop is a one-woman operation—signed, packed, and shipped by the author herself! Orders are typically shipped twice a month, and you’ll receive a tracking number as soon as your package is in USPS’s hands.

As noted on each product page, special editions take a little longer due to custom production timelines. Please allow 3–4 months for delivery.

To keep costs down for readers, all items in your order ship together in one package. We do not split orders or offer split shipping.

Yes! We offer worldwide shipping, though delivery times may vary depending on your location and customs processing. You can checkout our full Shipping Policy for more details.

All digital products are final sale—no refunds or returns are available for Ebooks or Audiobooks.

We accept refunds for damaged physical books. If your item arrives in less-than-perfect condition, email us within 30 days of delivery and include a photo of the damage. Once received, we’ll get your refund processed. You can review our full Refund & Returns Policy for more information.